SSI Printheads for Datamax Thermal Printers
Smart Printhead Warranty Policy
Smart Printhead warranties have nothing to do with time; it’s all about the number of inches printed. A Smart Printhead never needs to be returned for a warranty evaluation. Every customer should get what they pay for.
Every Smart Printhead should be interrogated for the possibility of a pro-rated warranty credit. When a Smart Printhead eventually fails, don’t throw it out. When it is convenient, interface the Smart Printhead to an Internet capable computer via a mini-USB cable. Upload the "encrypted" data file from the memory of the computer that is stored on the Smart Printhead™ then email the data file to us.
From this data, it will be clear as to whether the Smart Printhead exceeded the warranty expectation in linear inches. If the warranted number of inches has been printed, we will then advise the customer of this at which point they will need to re-order. If the warranted number of inches is not met, then the customer can proceed with the warranty process by taking a digital picture of the used printhead along with a sample printed label to show failed element locations. The customer then e-mails these pictures to us for a SSI technician to evaluate for warranty validation.
If the warranty claim is valid, a pro-rated warranty is issued to the client/distributor against the replacement printhead that is then immediately shipped to the distributor/client.
It’s that simple.
* No shipping used printheads back to the manufacturer.
* No inventory of used heads to be maintained.
The differences for a SSI printhead warranty are integrity, quick response, minimized overhead and fairness.